CICA Contact Guide: How To Get In Touch

Close-up of a finger pressing a button on a landline phone, symbolising the action of contacting support services.

In this guide, we’re focusing on helping you contact the Criminal Injuries Compensation Authority (CICA) through their phone number and other methods. If you or someone you know has been a victim of a violent crime, reaching out to the CICA can be a crucial step towards healing. This guide aims to simplify the process of getting in touch with the CICA. We’ll cover everything from preparing for your call to what information you’ll need at hand. Our goal is to support you through this process with clear, easy-to-follow advice.

Understanding the CICA and Its Purpose

The Criminal Injuries Compensation Authority (CICA) is a lifeline for many across the UK. It’s an organisation set up by the government to assist those who’ve been unjustly harmed. Violent crimes leave a mark, both physically and also emotionally. The CICA’s role is to acknowledge this impact financially. The support they offer isn’t just about money. It’s a form of recognition of the wrong that was done. This acknowledgment is often a crucial step in the healing process for many victims. The CICA covers a wide range of incidents, from assaults and muggings to more severe cases such as domestic violence and sexual abuse.

Preparing to Contact The CICA

Your first step in reaching out to the CICA is to ensure you have all necessary documentation. This preparation phase is crucial for a smooth process. Start by gathering relevant police information such as crime reference numbers and have them to hand for the call. Also note down any treatments/diagnosis’s you may have received as a result of this incident as well as details of any hospital/GP visits. Preparing this information not only speeds up the process but also helps the CICA assess your claim accurately. Remember, the more prepared you are, the easier it will be for the CICA to assist you.

How to Contact The CICA Through Their Number

Reaching out to the Criminal Injuries Compensation Authority is a critical step toward claiming your compensation. The primary way to contact the CICA is through their dedicated contact number.

Phone: 0300 003 3601.


When you’re ready to make the call, find a quiet space where you can talk openly and also without interruption. It’s normal to feel a bit anxious, but the team on the other end is there to support you. After dialling the CICA number, an automated system will guide you through selecting the appropriate option for your call. This phoneline can get quite busy so be prepared for a wait of between 20 – 30 minutes.

What to Expect During The Call To The CICA

Once you’re connected to the right department, an advisor will speak with you. They’ll ask for details about the incident and the impact it has had on you to be able to tell you if you will be eligible for compensation. This is where your preparation comes into play. Having all your information ready will help you answer these questions confidently. The advisor may also ask for the police report number and details about your injuries and any financial losses. Remember, the purpose of this call is not just to gather facts but to understand your situation better. The CICA advisors are trained to handle these calls with sensitivity and care. They know that discussing these events can be challenging, and they’re there to support you through this part of your journey.

Next Steps After the Call To The CICA

Lastly, at the end of the call, the advisor will explain the next steps in the process. This usually involves sending you an application form to fill out or providing a link to an online form. They’ll also let you know about any additional information or documentation you might need to submit. It’s important to follow these instructions carefully to ensure your claim is processed smoothly as you only have once chance to apply. The advisor will also give you a reference number. Keep this number safe, as you’ll need it for any future communications with the CICA.

Once the claim is submitted the phone number can be used to contact the CICA for updates and progressing with the claim. Please be advised these updates can be very minimal and not give a clear picture of the status of your claim.


In conclusion, contacting the CICA is crucial for victims seeking compensation after violent crimes. This guide aims to ease that step, highlighting how to prepare and what to expect. With the right information, you can confidently navigate this process. Keep your documents ready for follow-ups with the CICA. Armed with these insights, you’re well-prepared to pursue the support and compensation you deserve.


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