Elder Abuse Helplines & Support

This post is a part of our guide series to support anyone who may have been a victim of Elder Abuse in the past or has questions around the topic:

What is Elder Abuse? Definitions & Meanings
Who Commits Elder Abuse & Why?
What are the Signs & Symptoms of Elder Abuse?
Handling & Dealing with Elder Abuse
How to Report Elder Abuse (and Who to Report it to)
How can Elder Abuse be Prevented?
Elder Abuse Data & Statistics
Elder Abuse Helplines, Support & Further Reading


If you are concerned about yourself or a loved one, reach out and speak to someone today. Please see below details of organisations which provide help and support with elder abuse.

The Care Quality Commission

Also referred to as ‘CQC’ was established in 2009, it is the independent regulator of health and social care in England. Their role is to ensure health and social care services provide people with safe and high-quality care, this includes monitoring and making assessments on care services. They can also take action to protect elderly people.

Phone 0333 405 33 33

Email: enquiries@cqc.org.uk

Hourglass (Safer Ageing)

The charity was first founded as ‘Action on Elder Abuse’ in 1993 and incorporated as a company by the name of ‘Hourglass (Safer Ageing)’ in June 2010. The organisation offers a helpline, text line, information and advice for older people who have experienced abuse. Also supports those concerned about an older person, such as families, carers or practitioners.  You can contact them on the details below.

0808 808 8141
078 6005 2906 (free text line)
wearehourglass.org

Age UK

Was founded in April 2009, and they have offices in multiple locations around the country. This charity helps millions of elderly people every year, providing support and advice. The advice and information service is free, independent and most importantly confidential to elderly people.

You can contact them on:

0800 678 1602

Lines are open 8 am to 7 pm, 365 days per year.

Pharmacies operate an ‘ANI’ scheme

ANI stands for ‘Action Needed Immediately’ and is a code word scheme which enables victims of abuse, including elder abuse, to be able to speak to someone discreetly and ask for immediate help from staff working in these pharmacies.

If you are concerned for own your safety or for someone else, you can visit one of these pharmacies and ask for ‘ANI’ you can report the abuse safely and anonymously.

The Police

You can call them on 101 for non-emergencies and 999 in an emergency


We understand how difficult it is to see someone you know or love experiencing abuse, sometimes trying to help a victim is not easy. It’s important to remember that you are not alone and the first step that you should take is to talk to someone. No one should have to deal with abuse alone.

Here at the Criminal Injuries Helpline, we help victims of violent crime and abuse recover compensation. You may want to help the victim gain some justice, get in touch with us today to see if the victim would qualify.

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